Established in 2010, TOWSONMALL is a one-stop shop for your wholesale needs. With more than 14 years of experience under our belt, we work closely with 1k+ suppliers and maintain strong business relationships with customers from 100 countries around the world. We also provide one-on-one customer service for our clients.

Our headquarters is based in Shenzhen, China, the largest electronic market in the world.

Signing up for a TVCMALL account is quick and easy. Click here to get started.

While our sourcing team is hard at work, our sales team provides one-on-one customer service and ensures clients choose the best possible TOWSONMALL products/services for their businesses.

We offer several shipping methods and we recommend DHL, UPS, or FedEx. You can select the most appropriate one according to your address and time limit requirement.

Please review our Best Sellers and New Model lists for the latest recommendations. We offer such resources to our VIP customers monthly.

Yes! Most items can be customized. Please tell us which product you’d like to customize and how you’d like to customize it. Our team works hard to design your customization and will get back to you as quickly as possible.

Yes, we have OEM and ODM services.

Your order will be processed, prepared, and sent out within 1-3 business days after payment is received. We will provide you with the tracking number once your order is sent out.

The customs fee is charged by local customs, depending on the declared value of the order.

For our detailed Warranty Policy, please visit our Warranty & Returns page. We ensure our customers are satisfied with their orders. If your product fails or malfunctions, we will refund or replace the defective units. You need to provide photos of the damaged/malfunctioning products to start the refund/replacement process. Once we receive the returned items, we will confirm the product’s issue and arrange for a refund or replacement.

Yes. We can ship your products to your agent, or they can pick the order up at our warehouse. Just provide your shipping agent’s contact information, and we’ll take it from there!

In addition to offering coupons, exclusive sales, and special promotions for our Towsonmall Insider members , we also offer pricing tiers that allow for more savings based on the number of units ordered. The more units ordered, the more discounted the price per unit is.

We accept Paypal, T/T (Bank Transfer/Wire Transfer), and credit cards.

Your order will be processed, prepared, and sent out within 1-3 business days after payment is received. We will provide any updates along the way, and will send tracking information once your order is sent out.

Delivery usually takes 5-7 business days (after payment and processing) if delivered via FedEx, UPS, or DHL, and 12-15 business days (after payment and processing) if delivered via Yun Express. Exact transit time depends on the address and shipping method.

a.For orders not shipped yet: Yes, you can revise your order. Please contact your sales manager and confirm the product(s) you’d like to replace in your order, as well as the new item and quantity you’d like.
b.For orders that have already shipped: I’m so sorry, your order has already been delivered to the shipping agent, so we’re not able to update the products in your order.

Surely, would you like to send your packaging to our warehouse, or would you like us to help you create custom packaging? We provide custom labeling services for USD 0.03 per unit, and can also work with you to create a custom packaging design.

a.Cancelable orders: You can cancel your order before items are customized or packed. Your sales manager is always ready to help.
b.Non-cancelable orders: Once your products have been customized, packed, or shipped, we unfortunately are no longer able to cancel your order.

a.As long as you submit your request prior to shipping, we’d be happy to add items to your original order. Simply provide your sales manager with the item(s) and quantity you’d like to add to your order. Please note: Your shipping fee will increase, as will your total bill, to reflect these additional products. We will try to the best of our ability to send your order out as it was originally scheduled.
b.If your products have already shipped, we unfortunately can no longer add to that order.

If your order has not shipped yet, you can contact your sales manager to update your desired shipping address in our system.

Yes, we always double-check every product before shipping. You can review our full Warranty Policy. 

Of course! Please contact your sales manager. We’ll send you the requested documents as soon as possible.

We have clients from all over the world and typically have no issue with our products getting through customs. However, we can’t 100% guarantee anything, as customs policies of any country may change. If your order gets stuck at customs, we will try our best to assist in getting it through.

Yes! Please Contact us and send information about the product you’d like sourced, including product photos and descriptions, and we will get back to you as soon as possible.

Don’t worry, this is normal for a customs inspection. An employee of your designated shipping company should contact you if any additional documentation is required. Contact your sales manager, and we’ll send you the relevant documents as soon as possible.

The prices displayed on our site are prices without tax, which means you may have to pay duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination. This is determined by your local customs office. We are unable to help with delays caused by your country’s customs office. For further details about custom charges, please contact your local customs office.

Please check your spam, junk, or trash folder. Our emails may occasionally be mismarked as spam and blocked by the users’ email filtration system. We recommend adding our email address to your contact list or address book to avoid missing emails from us.

a.If you placed an order as a guest instead of registering with us and did not provide a contact email address at the guest checkout, you will not receive email notifications about your order.
b.If you placed an order with a registered account and still didn’t receive an email from us, please check your spam, junk, or trash folder. If you’re still not seeing the Towsonmall email you’re looking for, please contact your sales manager for further assistance.

We’re sorry to hear that. Please contact your sales manager and provide proof of damaged or defective products (such as pictures). We will assist you with a return and refund. Once we receive the returned products and confirm their defectiveness, we will send you a new replacement product or a refund. We’re sorry for this inconvenience, and we’ll be sure to more thoroughly check all products prior to shipping on future orders.

We’re sorry this product is currently unavailable. Please contact your sales manager, and provide the product information and number of units you’d like to order.  We’ll do our best to get you your desired product!

Sorry that we cannot refund the price difference. Product price may change according to the cost of material in the market, the changing currency rate, etc.

Reordering a product is easy at Towsonmall. You can either place a new order through your towsonmall.com account (if you have one) or contact your sales manager to assist you in placing a new order. Simply provide the specific product you’d like to reorder and the number of units you’d like.